Legal
Terms of service
The agreement for using REAL AUTH, written to be readable.
What REAL AUTH provides
An authentication and verification service. Personal accounts are free. Commercial use — protecting an application, a production domain, or verifying on behalf of an organisation — requires a plan.
What REAL AUTH does not promise
It does not guarantee that fraud, phishing or impersonation will be prevented. It does not detect synthetic media. It does not verify that an account belongs to a legally identified person unless an identity check has actually been performed and recorded. Any statement to the contrary, wherever it appears, is not part of this agreement.
Your responsibilities
Keep your authenticators under your control, register more than one so you are not locked out, and tell us promptly if you believe an account is compromised. If you integrate REAL AUTH, you are responsible for deciding which actions you protect and what your application does when verification is unavailable.
Acceptable use
Do not use REAL AUTH to harass people, to enumerate whether an address belongs to an account, to test other people's security without authorisation, or to build a service whose purpose is deception. Verification requests to people who have not consented to receive them may be rate-limited or blocked.
Availability
We aim for high availability and publish what we can measure on the status page. Free and sandbox use carries no availability commitment. Paid plans may carry one, stated in the plan rather than implied here.
Suspension
An account may be suspended for non-payment, for abuse, or where continuing would put other users at risk. Except where immediate action is necessary, we will say why and give an opportunity to resolve it.
Billing
Plans are billed in advance; usage beyond the included allowance is billed in arrears at the published overage rate. Every billable event is recorded individually and visible to you before it appears on an invoice. Prices change only with notice.
Liability
REAL AUTH is one control among several and is not a guarantee against loss. Liability is limited to the amounts paid for the service in the preceding period, except where the law does not permit such a limit. This is stated plainly because a security vendor implying unlimited protection is misleading its customers.
Ending the agreement
You may stop using REAL AUTH at any time and delete your account. On termination, access ends and data is handled as described in the privacy page. Lifetime licences, where issued, grant continued access under their stated terms — they do not grant unlimited consumption.
Governing law and changes
Material changes to these terms will be announced before taking effect. Continued use after that date constitutes acceptance. The governing jurisdiction will be stated here once the operating entity is finalised, and until then no claim about it is made.